7 Major IT Problems SMBs Face – And How to Overcome Them

Almost one-third of small business owners ranked new technology as a top priority for their business, according to the eMarketer. As a small business owner, you may run into many walls on your road to looking for ways to improve your operations and gain an edge over the competition. Maximize your investment in technology by arming yourself with the knowledge of these unavoidable IT problems.

1.    Desktop Support

Every time a computer goes down, it causes setbacks for your business. In fact, 27 percent of small businesses lack desktop support. Without the proper support, you or an employee’s time will be wasted trying to fix computer problems instead of your duties.

2.    Break-Fix Mindset

When you are in a break-fix mindset, you end up reacting to IT problems and don’t have a way to plan for those problems. This doesn’t let you have time to allocate resources appropriately. Instead, you have to choose the option that will get your business back up and running the quickest. Unfortunately, this is not the most efficient way to use your resources. In order to be proactive, you need an IT strategy focused on preventive maintenance and reliable performance.

3.    Security

Your business depends on data, but as a small business, cyber criminals know you might not have help you need to protect. You may be thinking, “Why would cyber criminals want to attack my small business?”.  In fact, 43% of cyber attacks affect small businesses. This doesn’t even account for the potential of having long-lasting financial problems or brand damage due to a data breach. It takes more than just Googling security knowledge to keep you safe. There are many aspects of cybersecurity to consider in order to keep your data safe.

4.    Backup and Disaster Recovery

What is your plan for when everything goes wrong with your computer systems? When was the last time you tested it? Disasters tend to strike when you are the least prepared and at the worst time. Without the right preparations, a disaster could even make your business close its doors. Something seemingly small, like a hard drive failure, can take you weeks or months to get the data back, depending on your backup.

Even if you have some files in the cloud, without a proper plan in place, you’ll often find key files are missing. When an employee saves files to their personal workstation, are they sending a copy back to the server? If not, there are a limited amount of ways to get those files if their computers have issues or it’s deleted after they leave the company.

5.    Leveraging Technologies to Enhance Your Business ®

Technology can help you scale your business and bridge the gap between you and an enterprise. This technology can increase productivity by assisting your staff by automating tasks. However, it is not as simple as choosing the latest and greatest technology when trying to grow a business.

Finding the right combination for your business depends on a deep understanding of your industry and technology needs. Although solutions like the cloud introduce new levels of productivity that were only available to enterprises and large firms in the past, it might not be the best fit for your business. It’s easy to be overwhelmed with all the options, especially when technology isn’t your business.

6.    Integration

When teams and departments use specialized software to fit their specific needs, it can help them be more productive. However, it could be losing the company productivity as a whole. If these applications are not integrated properly, employees spend more time trying to get information from other departments. Your company could lose functionality that would make you perform better than the competition.

Imagine if your sales team can know exactly how many available products are in stock, how soon it can be delivered, and other important details needed to close a deal. By integrating your supply chain, customer relationship management, and other software, this could become your reality. As soon as your client places an order, an invoice is automatically generated based on the information and the warehouse automatically adds the order to their packing list. No more confusing emails and running around trying to get the right information.

7.    Identifying Trends in IT Issues

Technology changes constantly and fast; if you don’t have the dedicated personnel or you’re not in the IT business, you’ll end up wasting more time than growing your business. You need to invest your time in reading news and the issues that impact your industry. If not, you could end up splitting your time between two industries and it may cause you to chances to grow your business. Keeping up with technology means finding out emerging threats such as new types of cyber attacks or knowing which hardware is best for your environment. This takes time and experience. Googling about technology is no longer enough for a business.

How to Overcome These SMB IT Problems

Even one of these problems can hinder your goals for your business. However, you might not have the budget or needs to hire a full-time IT staff. Without access to IT experts, you can’t gain an edge over the competition in today’s marketplace, let alone protect your data. Having IT experts is even more important if your target audience likes technology-forward companies.

Managed IT Services can provide you with the resources and support you need while staying cheaper than hiring in-house IT staff. Many times, SMB owners take everything onto their own shoulders, even when it is something they don’t know well. Spending time on IT problems takes you away from important things like growing your business. By working with a managed IT services provider, you’ll have a reliable technology foundation and experts to support you and your staff when growing your business.

Learn more about BDS’s managed IT Services and start leveraging technologies to enhance your business ®.

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